No one was there the first week of June. Bigger kids club though, which might be nice, if it were busier. We did see the Zen section, still very nice, but you would get the jungle feel, and no ocean views at all. we were upgraded to the ambassador section, because they were doing some work at the Zen, so glad we were. Always remembered the kids, and made them ask for things in spanish, which was a great way for them to learn. great service everywhere, loved Julio at the swim up bar. Good mini bar that they restock every day, and they will put in things you like, if asked. We had a great ocean view that was perfect. ![]() rooms are a good size, with a big patio, that we hung out at a lot. I thought is was nice to have some restaurants that do not allow kids, nice to be just my husband and me, and send them to the kids club. Kids menus at the restaurants that allow kids. 5 star food all of the way, many courses, and you feel like you are eating at the fanciest restaurant in your town, every night. Best food you will ever have at an all-inclusive. We never had a hard time getting a chair, but more on that later. No slides or anything, but the kids still loved it. The only pool that compares to this is the Grand Velas in Puerto Vallarta. ![]() Beautiful infinite pools, and nice swim up bar, right up to the ocean. Huge, and perfect for the kids to play in, which they did for 6 hours every day. There were four of us, including two kids 8 and 10 years old. We have stayed in several all-inclusives, including the Grand Velas in Puerto Vallarta. Posted by a verified traveler on Jan 23, 2019 but it is on the expensive side just over $200.Ħ-check in and check out was flawless and the security in the facility is high. The private concierge made sure we had everything we needed and planned our trip to and from the airport as well.ĥ-The SPA was world class I personally didn't experience it but my wife had a complete half day session she thought it was an excellent experience. Friendly faces everywhere and when ever you asked for something it was there I would say quite promptly. I have been to quite a few 5 and 4 star resorts all over the world this one beats them all. but with the various options you never walk out hungry.Ĥ-the service I can't say any more it was very good. ![]() I would have liked to see more Mexican options but overall the quality was very good, but the cuisine overall was of the "fancy kind" which as you expect small portions and sometimes too fancy. I wanted Mexican wines and beers I thought for what they were quite good.ģ-the quality of the food was outstanding. waters were comfortably warm and calm.Ģ-the all inclusive option is actually ALL INCLUSIVE there was no drink or food I needed and that I didn't get. My trip was in January of 2019ġ-the beaches were perfectly clean and tidy, the sea weed was minimal and was kept clean by someone I don't know the staff or government. I was originally weary of it because of some of the negative reviews I had read, but to my pleasant surprise my stay was perfect.
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